All UK and Europe items are sent by traceable, signed for and insured services.
We aim to dispatch all goods as soon as is reasonably possible following receipt of your online order.
|AREA||POSTAL CHARGE||ESTIMATED DELIVERY TIME|
|UK*||£4.95||3 Working Days|
|Eire & Europe||£8.95||3-5 Working Days|
|U.S.A. & Canada||£11.95||5-7 Working Days|
|Rest of World||£14.95||7-10 Working Days|
* Free Delivery on all orders over £150.00
If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.
Once your order has been despatched you will receive an email and/or SMS message confirming your order is on its way which will also include your tracking number and a link to the relevant carrier.
If you have recently placed an order and you think the delivery of your order is overdue contact [email protected] co.uk ensuring you quote your order number and any other details you feel are relevant to your query and we will take appropriate action.
Before contacting us about a late delivery we kindly ask you to consider any Non-Working Days that may affect the delivery timeline.
All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however, you will be responsible for paying a Customs Duty / Excise Duty and/or Import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.
We understand that from time to time you may wish to return a product to us. To enable you to return products to us, in appropriate circumstances, we have created a 14-day Returns Policy.
This policy does not affect your statutory rights (e.g. your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product (and receive a refund or exchange), you are nonetheless entitled to return a product to us where:
UK customers can return goods free of charge via the DPD store network (details included with your purchase). Customers outside the UK are required to cover any costs associated with returning an item to us.
In order to take advantage of your rights under this returns policy, you must:
Products returned under this policy must be sent by recorded delivery to:
Christopher RÆBURN Limited
Studio 1. The Textile Building
29a Chatham Place
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.
We will only refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
Our full name is Christopher Raeburn Limited.
Our principal trading address is Studio 1, The Textile Building, 29a Chatham Place, Hackney, London, E9 6NY, United Kingdom.
Our company registration number is 07138949.
Our email address is [email protected]
Our VAT number is GB 971 3951 96