Delivery & Return

DELIVERY

All UK and Europe items are sent by traceable, signed for and insured services.

We aim to dispatch all goods as soon as is reasonably possible following receipt of your online order.

Our rates

AREAPOSTAL CHARGEESTIMATED DELIVERY TIME
UK* £4.95 3 Working Days
Eire & Europe £8.95 3-5 Working Days
U.S.A. & Canada £11.95 5-7 Working Days
Rest of World £14.95 7-10 Working Days

* Free Delivery on all orders over £150.00

Out of Stock item

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

Order Tracking

Once your order has been despatched you will receive an email and/or SMS message confirming your order is on its way which will also include your tracking number and a link to the relevant carrier.

Late Delivery

If you have recently placed an order and you think the delivery of your order is overdue contact [email protected] co.uk ensuring you quote your order number and any other details you feel are relevant to your query and we will take appropriate action.

Before contacting us about a late delivery we kindly ask you to consider any Non-Working Days that may affect the delivery timeline.

Tax and Duties

All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however, you will be responsible for paying a Customs Duty / Excise Duty and/or Import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.

RETURNS POLICY & PROCEDURE

Introduction

We understand that from time to time you may wish to return a product to us. To enable you to return products to us, in appropriate circumstances, we have created a 14-day Returns Policy.

This policy does not affect your statutory rights (e.g. your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Returns Policy

Where you have no other legal right to return a product (and receive a refund or exchange), you are nonetheless entitled to return a product to us where:

  • we receive the returned product within 14 days following the date of purchase of the product;
  • the returned product is unused, in its original packaging with any seal or shrink-wrap intact and with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • Your return is accompanied by a completed returns form, one of which is included with every order we dispatch.
  • you comply with the returns procedure set out below; and
  • none of the exclusions set out below apply.

UK customers can return goods free of charge via the DPD store network (details included with your purchase). Customers outside the UK are required to cover any costs associated with returning an item to us.

Order Tracking

In order to take advantage of your rights under this returns policy, you must:

  • Contact [email protected] who will reply with your Returns Authorisation Number which must be written on the outside of your package before returning
  • Enclose completed ‘’Returns Reason’’ form and use adhesive return label on your package

Products returned under this policy must be sent by recorded delivery to:

Returns Department
Christopher RÆBURN Limited
Studio 1. The Textile Building
29a Chatham Place
Hackney, London
E9 6NY
United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.

Exclusions

The following kinds of products may not be returned under this policy:

  • any product made to your specification;
  • any product made to order;
  • gift vouchers.

Refunds

We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.

We will only refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • we will not refund or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About Us

Our full name is Christopher Raeburn Limited.
Our principal trading address is Studio 1, The Textile Building, 29a Chatham Place, Hackney, London, E9 6NY, United Kingdom.
Our company registration number is 07138949.
Our email address is [email protected]
Our VAT number is GB 971 3951 96

© Christopher RÆBURN 2017